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Policy Page


Credit Card Fraud Will Be Immediately Reported To The FBI


Privacy Policy

Whey Natural! USA® is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.


Personal Information

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

There are two ways you can provide us with and consent to our collection of certain personal information:

E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

Enrollment - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.


Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.

Conversion Tracking, Custom Audiences From Our Website, and Custom Audiences From Our Mobile App

Facebook provides certain features and tools (e.g., pixels, SDKs and APIs) that we can add to our website or mobile app to allow us to send data about actions that you take on our website or mobile app (“Event Data”) to Facebook to track conversions (“Conversion Tracking”), to create custom audiences of people who have visited our website (“Custom Audiences from your Website”), or to create custom audiences of people who have visited our mobile app (“Custom Audience from our Mobile App”).

A. Facebook will use the Event Data received to provide us with insights about the effectiveness of our ads and the use of our website/app or to create our custom audience (as applicable, depending on the specific features you choose to use), and in accordance with the Data Use Policy (https://www.facebook.com/about/privacy/). Event Data will also enable us to better target ads and to optimize their systems.

B. Event Data will not be disclosed to other advertisers or to third parties, unless we are required to do so by law. Facebook will maintain the confidentiality and security of Event Data, including by maintaining technical and physical safeguards that are designed to (a) protect the security and integrity of data while it is within Facebook's systems and (b) guard against the accidental or unauthorized access, use, alteration or disclosure of data within Facebook's systems.

C. You may opt out by going to www.aboutads.info/choices.


Your Ability to Opt-Out of Further Notifications

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us.

Shipping

A ll Whey Natural! USA® Products are shipped from 4581 NW 6th St, Suite I, Gainesville, Florida 32609

Shipping Information: We use FedEx and US POSTAL SERVICE PRIORITY MAIL for fast, dependable and reliable delivery throughout the Continental USA. Please allow up to 6 days stateside (not including Sunday, Monday and Holidays) for FedEx Ground or Home Delivery shipments to arrive depending on your proximity to our facility in Gainesville, FL. Expect 3-5 days stateside (not including Sundays and Holidays) for your PRIORITY MAIL shipment to arrive depending on your proximity to our facility in Gainesville, FL. All orders are insured. For lost or damaged package claims, please notify Whey Natural! USA® LLC toll free at 855-252-5800 and a replacement will be shipped.

Shipments Outside USA: The country you reside might have certain restrictions regarding nutritional products. You assume the risk when ordering. Whey Natural! USA® LLC. has no control over customs in your country and will not be responsible, nor liable and will not refund your purchase price or cost of shipping. Play it safe and ask your government if our products are permitted before ordering. For orders outside the Continental USA, we ship Priority Mail International.

Auto-Ship Subscription Terms

Monthly Auto-Ship Terms: By ordering any Whey Natural! USA® Product being offered using the Monthly Auto-Ship Program, you can cancel at any time after the third consecutive month. Email us at info@wheynaturalusa.com or call us toll free at 1-855-252-5800 or352-375-1410.


Disclaimer

Disclaimer: Prices, specifications and availability of products are subject to change without notice. Due to the unpredictable nature of the market, descriptions may not reflect current information. Any typographical, photographic or specification error in product, pricing or offers is subject to correction.
We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order.
Errors will be corrected where discovered, and Whey Natural! USA® LLC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Whey Natural! USA® LLC. will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.


Refunds and Returns

Refunds and Returns: As we believe that our products are of the highest quality and that you will be totally satisfied, situations arise where product might be returned. At our discretion, Whey Natural! USA® LLC will refund the price you paid for the product less shipping costs. A RMA (Return Merchandise Authorization) must be issued by our Customer Care staff and that number must be noted on the outside of the returned package. Once we receive your return, a refund will be issued to your credit card or PayPal account less any shipping charges.

PayPal Orders: While we do accept PayPal orders, we do NOT use the shipping and billing information associated with your PayPal account. Please make sure to put the correct shipping address into the shipping address on The Parts Biz when placing your order. We use an automated system that pulls the addresses placed on the website and does NOT use the PayPal addresses. Incorrect or incomplete addresses will be refunded the product price when the order is returned to us.

If you choose the "Bill Me Later" option on PayPal, please make sure that you receive an order confirmation email and tracking email for your order. If you have entered the correct email address and do not receive this confirmation from us, it means that your order may not have processed on our website.

Back Order Products

Back Order Products: We will ship your product as it becomes available. Usually, products ship the same day if ordered by 11:01AM (EST), or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is back ordered, which will delay fulfilling your order. You will receive an email notification letting you know about any and all products that are back ordered and unavailable for immediate shipment. We will keep you informed of when we expect to get more in stock if we have that available, but often we do not have an exact date. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. All orders, including those with back ordered items, are charged at the time the order is placed-NO EXCEPTIONS. You may cancel your order at any time prior to your order shipping. Please note that your order will ship before you receive notification of shipment.

Order Cancellations

Order Cancellations: We are committed to quickly processing and shipping your order. Due to that commitment, we are often unable to change or cancel orders once they are placed. This may be the case even if you contact us shortly after you place your order. We will do our best to assist you if there are problems with your order, but we can make no guarantees. Orders that you have attempted to change or cancel but were unable to do so can be returned within 30 days for the product price at your expense.

Please note that statements and content within the Whey Natural! USA® web site have not been evaluated by the Food and Drug Administration. The products sold on this web site are not intended to diagnose, treat, cure or prevent any disease.


  • Toll Free In USA: 855-252-5800
  • For Calls Outside The Continental USA: 352-375-1410
  • Office Hours: Monday through Friday
  • 8:30 am till 5:00 pm Eastern Time Zone
  • Closed Holidays
  • 4581NW 6th St, Suite H
  • Gainesville, Florida 32609 USA


**IN ACCORDANCE WITH THE FTC GUIDELINES CONCERNING USE OF ENDORSEMENTS AND TESTIMONIALS IN ADVERTISING, PLEASE BE AWARE OF THE FOLLOWING:

• Federal regulations requires us to advise our customers that all product reviews, testimonials or endorsements of products sold at wheynaturalusa.com reflect the personal experience of those individuals who have expressed their personal opinions on our products and that those opinions and experiences may not be representative of what every consumer of our products may personally experience with the endorsed product.
• All product reviews and testimonials are the sole opinions, findings or experiences of our customers and not those of Whey Natural! USA or its staff. Whey Natural! USA does not compensate in any way for testimonials or reviews.
• These statements have not been evaluated by the US Food and Drug Administration (FDA). We are required to inform you that there is no intention, implied or otherwise that represents or infers that these products or statements be used in the cure, diagnosis, mitigation, treatment, or prevention of any disease.
• These testimonials do not imply that similar results will happen with your use of our products.
We have no competent or reliable scientific evidence to suggest that the testimonial provider’s experience is due to the use of our products.
• These testimonials are not intended to recommend any supplement as a drug, as a diagnosis for specific illnesses or conditions, nor as a product to eliminate diseases or other medical conditions or complications. We make no medical claims as to the benefits of any of our products to improve medical conditions.